What if you lose your luggage during your parade?

Losing luggage or personal belongings during cruising can be stressful whether on board or at a departure port. exist cruiseportadvisor.comwe are here to help you browse the process of recovering items. This guide outlines the action steps you can take if you lose an item and provide contact information for the lost and discovered major cruise departments and key cruise departments. Departure ports from the United States and Canada.

Almost every day, we get emails from people who lost their belongings on the cruise ship, so we think it would be helpful to tell you what you should do.

What to do if you lose items on a cruise ship or on a port

1. Move quickly

Time is crucial when dealing with lost items. The earlier you report lost items, the better your chances of recovery will be. Items left on a ship or on a port are usually collected and processed quickly, but may only be held for a limited time.

2. If you’re still on board

• Contact customer service now: Go to the visitor desk on board to report lost items. Provides detailed descriptions including where and when you last saw it.
• Verify with the onboard staff: If you suspect that the item remains in a specific area (e.g., dining room, cabin or lounge), ask if the staff in the area have found anything.
• Complete missing project reports: Most cruise lines have a form to record lost items. Include your name, contact information, ship name, sailing date and detailed description of the project.

3. If you get off the boat

• Contact the cruise ship’s loss and discover: As soon as possible with the loss of Cruise Line and the department was found. Most cruise companies have online forms or dedicated email addresses/phone numbers for ice age inquiries.
• Pay attention to shipping: If your item is found, a shipping fee may be required to be paid for refund. Due to in-car policies, certain items (such as money, credit cards, or casino chips) may not be recovered.
• Leave time to process: Items found on the ship may be sent to the central office, which may take time to process, especially when shipped from international ports.

4. If you lost an item on the cruise

• Contact port security or missing and find office: Ports usually have security offices or lost departments. Provides detailed information about the item and when you are on the port.
• Contact your cruise route: If the item is lost during boarding or disembarking, the cruise ship may have been collected.
• If necessary, claim: For damaged or lost luggage during the port handling process, please contact the cruise ship’s guest service or file a claim with the port authorities.

5. Tips to prevent lost items

• Mark your luggage: Attached with clear labels containing your name, contact information and shipping details to all bags.
• Using the tracker: Consider putting a GPS or Bluetooth tracker (e.g., Airtag or Tile) into your luggage.
• Carry valuables with you: Carry important items such as passports, electronics and medicines in bags you carry with you.
• Thoroughly inspect your cabin: Please double-check the cabin, safety and other areas of forgotten items before disembarking.

Lost and found contact for the main cruise ship

Here is a list of major cruise companies operating in the U.S. and Canada, as well as contact information they lost and found. Always include your full name, ship name, sailing date and detailed description of lost items when contacting these services.

• Carnival cruise
  • The form of loss and discovery: Visit Carnival Lost and Find Page And under “Post Irrigation Query” select “Lost Item Form”.
  • instruct: Fill out the online form and provide detailed information about your lost items. Items are shipped to the main office of the Carnival, and shipping costs may be paid.
  • Response time: Usually within 10 working days.
• Norwegian Cruise (NCL)
  • The form of loss and discovery:pass NCL lost and discovered websites.
  • e-mail: For post-irrigation inquiries, please send an email guestRelations@ncl.com.
  • Telephone: 1-888-627-4477 (for general inquiry; confirm loss and discovery with the operator).
  • instruct: Provide the guest name, ship name, sailing date and contact information. The response time is about 10-28 working days.
• Royal Caribbean cruise
  • The form of loss and discovery:submit Lost through charger and found request form.
  • Telephone: 1-800-256-6649 (General query; confirm loss and discovery with the operator).
  • instruct: Fill in the online form. If found, the items are delivered at the guest’s fee. Please note that items such as money or credit cards may not be recovered.
• Princess Tour
  • The form of loss and discovery:Finish Lost project report Under “Post-Shrub Questions/Comments”.
  • instruct: Items are shipped to the Cruises Princess Cruises’s General Office in Santa Clarita, California. Shipping costs apply and may take time due to global shipping.
• Celebrity Tour
  • e-mail: customerrelationsuk@celebritycruises.com (For lost property and post-roaming query).
  • Telephone: 1-844-418-6824 (for general inquiry; confirm loss and discovery with the operator).
  • instruct: Submit detailed instructions by email or call. The response time is usually within 5 working days.
• Kunard Line
  • Telephone: 1-800-728-6273 (US/Canada, general inquiry; confirm loss and discovery with the operator).
  • instruct: Contact Cunard directly and provide detailed information about lost items, including the name of the ship and the date of navigation.
• Netherlands United States Line
  • Telephone: 1-800-541-1576 (General query; confirm loss and discovery with the operator).
  • instruct: Contact the cruise route to provide detailed information about lost items. Items can be sent to the central office and shipping costs can be charged.
• Disney Cruise Line
  • Telephone: 1-800-951-3532 (General query; confirm loss and discovery with the operator).
  • instruct: Contact Disney Cruise Company directly and provide detailed information about lost items.
• MSC Cruises
  • Telephone: 1-877-665-4655 (US/Canada, general inquiry; confirm loss and discovery with the operator).
  • instruct: Contact MSC Cruises for detailed information about lost items.

Lost and found our contact with the Canadian cruise departure port

Below is a list of professionals Cruise departure port In the United States and Canada, individually listed in their respective states or provinces. If you suspect that an item has been lost in the port, please contact the Port Authority or the Security Office directly. Please note that the port often redirects to inquire about items lost to the cruise ship on the ship.

Departure ports in the United States

Alabama

Alaska

• Juno (Port Juno)

  • Telephone: 907-586-5255 (General query).

  • instruct: Contact the port to manage lost items. For items lost during boarding, please contact your cruise route.

• Ketchikan (Port Ketchikan)

  • Telephone: 907-225-6166 (General query).

  • instruct: Contact the port to manage lost items. For items lost during boarding, please contact your cruise route.

• Seward (Port Seward)

  • Telephone: 907-224-3126 (General query).

  • instruct: Contact the port to manage lost items. For items lost during boarding, please contact your cruise route.

• Sitka (Port of Sitka)

  • Telephone: 907-747-6686 (General query).

  • instruct: Contact the port to manage lost items. For items lost during boarding, please contact your cruise route.

• Whittier(Whittle Harbour)

  • Telephone: 907-472-2492 (General query).

  • instruct: Contact the port to manage lost items. For items lost during boarding, please contact your cruise route.

California

Florida

Louisiana

Maryland

Massachusetts

New York

South Carolina

Texas

Washington

Canada Departure Port

British Columbia

Quebec

• Montreal (Montreal Port Iberville Passenger Terminal)

  • address: QC H2Y 2E2 De La Commune Street 333 in Old Montreal.

  • Telephone: 514-283-7011 (General inquiry by the Montreal Port Authority).

  • e-mail: For missing and finding the query, please contact info@port-montreal.com.

  • instruct: Contact the Port Montreal Authority’s Security Office for the purpose of obtaining lost items in the terminal. Items lost on the ship should be reported to the cruise ship. Located near the main attractions, the terminal is easily accessible by walking or public transportation.

• Quebec City (Ross Gaudreault Cruise terminal and 30 terminal)

  • address: Ross Gaudreault Terminal, QC G1R 4M8 Dalhousie St. 84 dalhousie St.; QC G1K 8M8 Terminal 300, De L’Estuaire Street, Quebec City.

  • Telephone: 418-692-2576 (General inquiry by the Quebec Port Authority).

  • e-mail: For missing and finding the query, please contact info@portquebec.ca.

  • instruct: Contact the Quebec Port Authority to obtain lost items from any terminal. Pier 21/22 (Ross Gaudreault) is a step away from the small plank area, while Terminal 30 may require a shuttle for large boats. For items lost on board, please contact the cruise line.

Additional instructions

• TSA lost and discovered: If you lose an item at the port airport security checkpoint (for example, during transfer), please contact the airport’s TSA and locate it. Please visit www.tsa.gov for airport-specific contacts. Store items for at least 30 days.

• Customs and Documentation: When disembarking, make sure you complete any required customs declarations (for example, Form E311 in Canada). This may help track items processed through customs.

• Response time: Cruise lines and ports can take days to weeks to process lost items claims, especially when transporting items from international locations.

• Hide Disability Sunflower Program: Some ports, such as Canada Place in Vancouver, have participated in the program to assist passengers with intangible disabilities. If you need additional support during the loss and discovery process, consult this program.

Will you find your luggage?

Losing items on a cruise or port can be frustrating, but taking action quickly and contacting the right lost and discovered department can increase your chances of recovery. Always provide detailed information and keep your communication history. At cruiseportadvisor.com, we are committed to making your cruise experience stress-free. Bookmark this guide for quick access to contact information and enjoy your parade!

Disclaimer: Contact information and procedures may change. Always use the cruise or port authorities for verification before submitting a claim. For the latest updates, visit the official website of the cruise line or port listed above.