Hijiffy is a leader in AI-powered hospitality communication solutions and is pleased to announce a new partnership with Expedia Group. This integration allows hoteliers to simplify all traveler messages for Expedia Group directly in the Hijiffy console. This partnership allows hotel staff to focus on delivering an excellent guest experience when saving time and resources to manage conversations.
New ways to manage traveler messages
Hotel operators will no longer need to log in to Expedia Partner Center to manually manage traveler messages. With this new messaging feature, they can retrieve and manage all guest communications in Hijiffy’s console.
New features include:
- Access the entire conversation history of the property
- Find a single message or thread
- Send a message with attachments
- Be sure to respond to your guests and provide a better guest experience with real-time alerts before, during and after your stay. **
* Message becomes inactive and cannot reply to three years after the message thread creation date or one year after the booking checkout date.
Thanks to this centralization, hotels are improved in efficiency and responsiveness, providing travelers with a smoother and more personalized experience. By reducing the time to navigate between different platforms, Hijiffy allows hoteliers to focus on what really matters: guest satisfaction.
“We are committed to simplifying communication for hotel guests by providing an all-in-one solution. Integration with Expedia Group helps hoteliers manage traveler interactions in one place, saving time and making it easier to provide services that suit their needs.”
Integration with Expedia Group is now available to all Hijiffy customers.
About hijiffy
Since its founding in 2016, Hijiffy has been using its AI, more than 2,100 hotels in more than 60 countries in Aplysia for guest communication. By combining advanced technology with hotel expertise, Hijiffy simplifies operations, improves direct bookings, and meets modern travelers’ expectations for fast and effective communication. To learn more, visit hijiffy.com
