like everyone california theme parkLEGOLAND fully complies with the Americans with Disabilities Act (ADA). You can easily navigate trails, bathrooms, and even queues for rides and attractions.
However, there is more to the park than simple compliance. It also recognizes that not all disabilities are visible or physical and has created a program designed for those with special needs in addition to mobility issues. test
An example of this is Legoland’s Assistive Pass, which is designed to help those with sensory impairments or who may be overwhelmed while waiting in line to enjoy the park and its attractions. While the Assistive Pass can be used by anyone, it is most commonly used and helpful for those traveling with a family member who has autism or sensory issues.
But there are other ways, summarized below.
A quick overview of how LEGOLAND can suit your needs
drug: Visitors who need to bring refrigerated medications can conveniently deposit them at the park’s emergency department, where medical staff are on hand to assist.
Certified Autism Center: The entire resort, including the hotel and water park, is a certified autism center thanks to a partnership with the International Board of Credentialing and Continuing Education Standards (IBCCES).
sensory guide: Thanks to in-depth research and training, detailed and easy-to-read sensory guides help you plan the best, most comfortable experience. You can also find them in the LEGOLAND app.
sensory room: The Happy Town Depot® Home Care Center has a dedicated sensory room where guests with sensory needs can stay away from the crowd and rejuvenate in a calm atmosphere.
I definitely recommend reading Detailed guide About how each ride and attraction scores on a sensory chart so you can plan accordingly. You can print a copy before departure or find one at Guest Services.
Auxiliary Pass
Accessibility passes are designed to allow everyone, especially guests with physical and cognitive disabilities, including those with autism spectrum disorder, to enjoy the comfort and fun throughout LEGOLAND California.
The main purpose of the pass is to limit the time spent standing and waiting in line. You’ll be assigned ride times throughout the day, allowing guests to arrive at their rides at designated times rather than waiting in traditional lines. Reducing wait times is designed to help guests in need manage sensory overload.
The pass is good for up to 6 people and can be collected from Guest Services on arrival. It is assigned at the discretion of LEGOLAND California Resort staff.
notes: Accessory passes are only valid at LEGOLAND California and do not include special experiences, SEA LIFE Aquarium or water parks.
Here’s how to get a pass:
- Go to the Guest Services Center to speak with a representative and receive your pass.
- When you enter the first ride through the special entrance, you will be given a time on the second ride that can be used on any ride.
- You’ll have time on your second ride to get to your third ride, and so on.
Accessible rides and attractions
Legoland California has ensured that many of its attractions are wheelchair accessible. Complete guides detailing the accessibility features of each ride are available at Guest Services.
Due to manufacturer’s safety restrictions, wheelchairs are not permitted on any rides. Before booking your tickets, make sure the rules still allow you to visit the park.
Also, keep in mind that while Legoland staff can help provide special access to rides if needed, they are not allowed to lift guests in or out of rides. Someone in the guest line must be able to do this.
Health restrictions will be posted on each ride, and each ride should be marked with signs detailing the type of accessibility, including whether passengers need to be able to stand upright or whether the ride provides direct wheelchair access.
If you have any questions, be sure to ask a staff member or seek more professional help from someone in the customer service department.
service animals
ADA-defined working service animals are welcome at LEGOLAND California and all associated attractions. Service dogs must officially work and perform tasks for a party member. They must be under the control of their owners at all times, as staff are not allowed to care for them while guests are riding the rides.
Service dog rest stations are located throughout the park, and while some areas are stocked with pet gifts, you should bring water bowls, food bowls, and treats just like you would at other destinations.
Your service dog may accompany you to almost any park location. Service animals are not allowed on any rides as they cannot be safely restrained. They can accompany guests until the ride’s loading point, after which someone in your group must take them.
Emotional support and therapy animals are not currently allowed in the park. The park’s disability policy can be found online.
Wheelchair and ECV rental
For guests who require mobility assistance, LEGOLAND California offers wheelchair and electric convenience vehicle (ECV) rentals on a first-come, first-served basis. Surprisingly, reservations cannot be made in advance, which can be quite inconvenient.
The rental office is located near the park entrance, and standard wheelchair rentals are currently $25 per day.
Accessible parking and transportation
LEGOLAND California offers accessible parking near the park entrance for those with a valid handicap parking permit. If the area is full when you arrive, park if possible and take advantage of the shuttle service from the parking lot to the park entrance. The shuttle is equipped to transport wheelchairs.
Toilets and companion care facilities
Accessible restrooms are available throughout the park. These facilities are designed to accommodate wheelchairs and are large enough to accommodate carers if required.
Food and accommodation
LEGOLAND California dining options cater to a variety of dietary needs, including gluten-free, dairy-free and nut-free options. Staff at each restaurant are trained to understand and handle special dietary requests, but always be aware of any allergies or needs and get a clear answer before purchasing.
ADA trained staff
LEGOLAND California staff are trained in ADA compliance and guest assistance, including assisting the hearing impaired by ensuring clear signage is posted on all rides and attractions. If you have any questions or concerns, I recommend calling the park’s guest services department before visiting or stopping by their booth when you arrive.
